Industrial Tools
Torque Systems

General Regulations

  1. Contractual partner of the customer is the ZEMO Vertriebs GmbH, Peutestr. 47, 20539 Hamburg.
  2. Our delivery will only carried out based on the following regulations.
  3. Variations of this sales terms and delivery conditions are only valid, if they are arranged explicit and in written form.
  4. Differing sales terms and delivery conditions of the purchaser will not be accepted. In fact, the purchase order is classified as implicit acceptance of our sales terms and delivery conditions.
  5. Claims of the purchaser can't be assigned without our agreement.

Passing of risk

The risk passes over to the purchaser with the dispatch EXW. Also if a carriage free delivery has been arranged. If the dispatch is delayed because of a fault of the customer, the risk already passes over to the purchaser starting from the day of the readiness for dispatch. Cargo insurances are only made on wish and costs of the purchaser.

Guarantee Completion

The guarantee completion can only be provided in the manufacturers plant. In case of repairs, the units have to be delivered to DSM carriage paid, in case of warranty claim the return delivery is free from charges for you. Goods which are send freight forward can’t be accepted. By a guarantee completion on site or outside of Germany, the travel expenses will be charged T&M basis.


24 month in multi-shift operation, except wear and tear parts. Provided that damages arise, which don’t concern the delivery item itself, we are liable up to max. the amount of the order value. Production downtimes as well as missed benefit are excluded from this.

Contract Penalty

Any regulation of a contract penalty because of delay, which the customer includes in his purchase order, is without legal effect for ZEMO. This based on the provisions of Article 1 of These general sales terms. If a contract should not be able to be implemented, because the ordered goods or the services aren’t available, we will inform the customer about this.

Reservation of proprietary rights

The delivered goods remain our property until complete payment. If these are sold to a third party, all rights of the purchaser devolve to ZEMO.


Ex works (EXW) excl. costs for packing, transport and insurances plus the legal VAT (value added tax).

Delivery Date

The dispatch is carried out as specified in the order confirmation. In default of special arrangements, this date is classified as approximate and without obligation. Circumstances, which don’t result from our fault, release us from the compliance with the delivery dates.


All payments within 30 days due net. At first-time customers: 50% advance payment by order confirmation.

Execution / Design

The execution/design of the system is carried out according to ZEMO standard. Other executions/designs require a written confirmation and will be quoted and charged separately. Technical variations, which serve the progress, are possible at any time and without advance notice.


Goods, which have been ordered wrong respectively units which aren’t needed anymore can basically not be taken back respectively exchanged. This has to be decided as the case arises and can only be made with authorization of the management.

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